Kyle Madorin September 25, 2024
Professional growth and mentorship are vital in shaping a successful career in real estate. As agents, we often find ourselves navigating a constantly changing market and balancing the demands of clients, all while striving for personal development. In such an environment, the guidance of mentors and the experience gained through structured training can make all the difference.
I recently had the pleasure of speaking with Linda Jokbengboon on an episode of my podcast. Linda has been a central figure in the Central Florida real estate market, with nearly two decades of experience under her belt. Her transition from working in a corporate setting to becoming an independent agent offers valuable insights for those looking to take their real estate careers to the next level.
You can watch the entire podcast episode here.
Today, I’ll walk you through the most important lessons Linda shared during our conversation about mastering the Central Florida market as an independent agent.
Linda’s career began with a bang as an intern during one of the hottest real estate summers in Florida. Working in a corporate setting gave her a solid foundation, teaching her essential skills in customer service, following proper protocols, and adapting to the demands of the real estate market.
When she transitioned to independent real estate, Linda noticed a significant difference between the two worlds.
As an independent agent, she found herself with the freedom to make her own decisions but also the responsibility of being her own boss. The structure built for her in corporate real estate was gone, and she now had to rely on the skills she had developed to navigate the challenges of working independently.
This early experience, however, became one of her greatest assets, especially when it came to understanding customer service and client relations.
In our discussion, Linda offered several key tips for agents wanting to thrive in Central Florida.
With a builder, agents have structured training and clear-cut processes in place. The training is intensive and focuses on every aspect of the job, from client relations to sales strategies.
On the other hand, as an independent agent, you have to develop your systems. While the freedom is exciting, Linda noted that many new agents miss out on the importance of customer service because they’re too focused on chasing commissions.
She attributes much of her success to the early corporate training she received, which emphasized serving the client first.
Both Linda and I couldn’t agree more on the importance of training and mentorship in this industry. Agents who take the time to learn their craft, shadow seasoned professionals, and invest in personal growth are the ones who deliver exceptional customer service.
Linda stressed that customer service is often the element that separates successful agents from those who struggle. Many new agents overlook this aspect, focusing too much on making a sale. However, those who receive proper training and find mentors to guide them through the process are far more likely to succeed in the long term.
“You have to sharpen the tools in your toolbox,” Linda emphasized to keep learning if you want to make it in real estate.
When I asked Linda about maintaining a work-life balance in such a fast-paced industry, she candidly shared that it’s something she continues to work on.
“Burnout is real,” she stated. “It happens even to the most successful top producers.”
She added, “So work on leaning on other people, asking for help. I think that is, for me, that is where I've started to let go a little bit, leaning on my team and letting them take responsibility.”
Linda's advice was clear: prioritize personal time, rely on your team, and learn to say no when necessary.
She admitted that early in her career, she had little balance. But over time, she realized that taking care of herself was just as important as taking care of her clients. It’s a lesson all agents, new or seasoned, can benefit from.
Linda also talked about how technology has become a game-changer in her business. With the tools provided by Compass, she can manage her listings, communicate with clients, and market properties more effectively than ever.
She also understands the value of broadening your client base. For me, I encourage other agents to consider podcasting as a way to build their authority. Working with a professional real estate podcast production company has been very effective in making mine a successful endeavor.
When it comes to working with sellers, Linda underscored the importance of having a strong negotiator.
Listing a property on the MLS and hoping for the best isn’t enough anymore. Sellers should be asking their agents about their marketing strategies and negotiation skills.
Linda believes that having an agent who can go beyond the basics is crucial in today’s market.
In our conversation, also Linda pointed out how the rise and fall of Airbnb businesses, coupled with the impact of COVID-19, has changed the Florida real estate landscape. While some investors are exiting the market, Linda believes that there are still great opportunities for those willing to be patient and savvy in their investments.
The Orlando market, in particular, has always had a strong appeal due to its proximity to major attractions, like Disney World. While the short-term rental market may not be as hot as it was a few years ago, Linda emphasized that it remains a viable investment opportunity for those who are in it for the long haul.
She also mentioned the importance of working with the best mortgage brokers to navigate the shifts in interest rates and find the best financing options for their short-term rental investments.
Linda has three fantastic pieces of advice for new agents looking to build their careers:
Linda’s insights were invaluable, offering real, practical advice for agents at all stages of their careers. Whether you’re just starting or are a seasoned professional, her tips on customer service, mentorship, and market trends are worth taking to heart.
If you want more insightful conversations like this, be sure to tune into Real Estate on the Up, where we bring industry leaders together to share their experiences and advice.
And, do you want to make your real estate dreams in Orlando a reality? Connect with me and my team at Upwell Realty for concierge-style services that prioritize your needs when buying a home in this beautiful city and the surrounding areas.
Contact us today!
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